Our Process

Improving well-being across populations requires an efficient process—beginning with a full understanding of individual needs and ending with clear customer results.

Identifying Needs

We identify improvement needs across populations with deeper foresight, and more preventive impact, than competitor solutions.
Our Well-Being Assessment™ addresses more than an HRA, including productivity and six scientifically defined areas of well-being. Predictive models anticipate and prioritize costly health events that our interventions can prevent. Learn more: Identifying Needs (.pdf).

Sustaining Engagement

Healthways collaborates with customers to create and sustain high engagement in well-being improvement.
We tailor proven communication and incentive strategies to reflect the audience and organization.
Innovations in behavioral economics and social support help fuel individual action. Learn more: Sustaining Engagement (.pdf).

Changing Behavior

One person at a time, we drive positive change. By embedding a science-based approach to behavior change throughout the delivery process, we achieve a reliably high level of success helping people improve health behavior.
We employ the full Transtheoretical Model and address multiple, related behaviors for the greatest impact. Learn more: Changing Behavior (.pdf).

Delivering Outcomes

Our focused interventions realize defined outcomes with specific value.

Clinician outreach prevents avoidable, costly episodes of illness.

Hospital discharge contact prevents readmissions.

Coaching outreach reduces and eliminates health risks and closes gaps in care.

Guided online support encourages healthy behaviors and effective management of chronic conditions.

Healthways measures and reports clear results and offers specific performance guarantees.
Learn more: Delivering Outcomes (.pdf).