• What is CIGNA Well Aware for Better Health?
• Program design
• Resources for participating primary care physicians
  • Physician support materials
  • Patient management tools
• Resources for program participants
• Questions?

CIGNA Well Aware for Better Health is our exclusive approach to care support for people with certain chronic conditions. It was developed in cooperation with participating physicians, based on their needs and experiences, and designed to provide valuable tools to make the delivery of quality care easier.

The Well Aware program is proactive and physician- and patient-focused. When we asked physicians how we could best support them, the answers were to encourage patients to take a more active and responsible role in self-care and to emphasize the importance of compliance with physician recommendations and treatment plans.

The Well Aware program offers a broad array of easy-to-use tools and practical resources that we think you will find more extensive, user-friendly and results-oriented than other programs in which you may have participated.

To design the program, we worked with respected experts in the field of diabetes including the American Diabetes Association and Healthways, the firm that provides the clinical interventions for our Well Aware programs. Healthways has over 20 years of experience in providing specialized services to people with chronic conditions. The Well Aware program team, led by registered nurses, provides support to you and to your patients who participate in the program. While you continue to direct the patient's treatment plan, this team of experts reinforces your efforts.

The program is virtually work-free for you and your staff. CIGNA HealthCare and Healthways handle all of the coordination and distribution of program materials to participants, including identification of those who are eligible to participate in the program. Using our integrated medical information systems, we identify members on a confidential basis.

By using nationally recognized clinical practice guidelines and best practices as the foundation of the program, we aim to support participating physicians in their efforts to achieve consistent, quality care levels and improved outcomes.

Below you will find descriptions of support materials and patient management tools that are part of the program. Please click on the links below to view and print the materials.

Physician support materials

• Guide to Program Materials - Depiction of program materials which are mailed to participants
• Care Guide for Diabetes - Patient care guidelines based on current evidenced-based clinical information for diabetes.
• Care Guide for Diabetes Updates - Depicts recent updates to care guidelines from the medical community.
• Clinical Guidelines Reference List - A list of the evidence-based clinical guidelines upon which CIGNA Well Aware for Better Health is based.
• Care Guide Checklist
• Resources - Links to sites that contain scientific support for the care guidelines and health information.
  • The American Diabetes Association
  • The American Heart Association

• Depression and Medical Illness - A tool to help you recognize depression in patients with chronic illness.

• Diabetes Outlook - The quarterly newsletter that is sent to individuals in the program.
• Diabetes Workbook - Your patient can print educational information and forms and review them with you during their next appointment. We hope this written record of information will help you and your patient develop and implement an effective care plan to improve their health and quality of life.
• Self-Care Tools - A key to success in managing diabetes is education and awareness. As your patients learn proper care for diabetes and become aware of their progress, they gain control over their health and quality of life. Since one of the primary goals of the Well Aware program is to keep diabetes care simple, we've created easy-to-use forms and reminders to help your patients keep up with necessary tests and exams and track their progress toward the goals they set with the Well Aware program team.

• Self-Care Goals Form - A tool your patient can use when working with the Well Aware program team to set goals for improving their health and quality of life.
• Self-Care Reminder Letters - Regular reminders of important screenings, immunizations and tests. We encourage participants to take advantage of preventive care services.
• Guidelines for Care Reminder Letter - Mailed to your patients three times a year to remind them to obtain the tests and/or exams recommended by the established guidelines for care.
• Flu and Pneumonia Vaccine Reminder Letter - Mailed to your patients once a year when it's time for them to receive their flu and/or pneumonia vaccine.
• Educational Resources List and Educational Topics Sheets - Other educational resources, services and health information available from the Well Aware program team on a variety of issues relating to improved self-care and management of diabetes.



• Telephone Support - Convenient, toll-free access and support from a team of clinicians led by registered nurses specializing in diabetes care. When your patients learn proper care for a complex condition like diabetes, they gain an important sense of control over their health and quality of life. They'll see how even simple lifestyle changes can reduce the risk of health complications.

Do you want to know more about the CIGNA Well Aware programs? Click here for Frequently Asked Questions. You may also contact the Well Aware team at 1.866.797.5833.