More organizations are looking to wellness and well-being improvement programs to help them improve productivity and manage ever-growing healthcare costs. As they invest in these types of programs, organizations logically want to maximize their returns and improve outcomes as much as possible.
But what happens when programs aren’t creating the results organizations want to see? The easy scapegoat is the design or implementation of the wellness program itself, but what organizations may underappreciate is the critical role that their own culture plays.
Consider, for a moment, baking a cake without sugar. Although it may look like a cake, it certainly wouldn’t taste like one. It’s a similar situation with culture, which is an essential ingredient in the overall recipe for well-being improvement. If you’re expecting your employees to prioritize high well-being, but your culture is working against you (for example, leaders aren’t participating in offered activities or engaging in a well-being dialog), then you’ve likely set yourself up for disappointment.
Ask yourself the following questions to better understand how well you’re actually baking well-being into the very recipe of your organization:
- Are our underlying attitudes and assumptions reflective of a true commitment to well-being? A crucial element in a culture of well-being are the very values and rituals that are important to your organization. How is well-being actually “folded into” your core values and the ways in which colleagues interact with the organization, your leaders and one another? For instance, does your organization have an annual volunteer day that encourages employees to give back to their community?
- Are we structurally aligned to well-being? A culture of well-being requires that your organizational structure reflect it, with programs, benefits and activities that encourage and enhance well-being. If you’re not offering these kinds of things, you could be at risk of simply “talking the talk” and not “walking the walk.” What kinds of things, such as providing a tobacco cessation program or launching an organization-wide “steps challenge,” are you doing to improve well-being within your organization?
- Are we actively supporting our employees’ well-being? In the absence of continuous support for your employees’ individual well-being journeys, your employees could actually perceive you as actively discouraging them. Real encouragement takes place in an environment where people are not only openly talking about well-being improvement, but actually caring if their colleagues are working towards it. If co-workers aren’t saying “good for you” when a team member decides not to check email on a long-awaited family vacation, you may have an unsupportive culture.
- Are our leaders modeling the right behaviors? The role of leadership in creating and supporting a culture of well-being can’t be understated. Take a close look at what your leaders are saying – and doing – on a regular basis to better gauge whether they’re shoring up or undermining your culture of well-being. Are they, for example, always wearing a suit on days when you allow your employees to wear workout clothes?
- Are we properly incentivizing or encouraging well-being behaviors? Behavior change is not easy for most people – typically employees may need to be urged or incentivized to participate in activities and programs that enhance their well-being. What’s your organization doing to create this sense of excitement and desire among your employees that helps them along on their journey to better well-being?
By asking yourself the questions above, you can get a much better sense of how truly integral well-being is to your organizational culture. We’ve assembled some additional questions you can use to better benchmark where your organization currently stands, as well as guidance to help you develop your own action plan for creating a culture of well-being.
In a June webinar, experts from Gallup and Healthways explored the topic of well-being cultures in more detail, and shared some great insights into how organizations can create start or enhance their own journeys. Download the webinar recording to learn more.