• What is the Health Improvement Program for Chronic Back Pain?
• Created in consultation with nationally recognized back pain resources
• Goals of the Chronic Back Pain Program
• Educational and self-care tools
• How the program works with your doctor
• Questions?

The Health Improvement Program for Chronic Back Pain is a focused approach to providing support for people living with chronic back pain. This program provides individualized support and educational materials to you and your doctor. If eligible for this program, you and any dependent family members with chronic back pain can participate at no additional cost to you as part of your employer’s benefits package. You'll receive valuable support to help you:

• Manage your condition
• Make your daily care easier
• Enjoy a healthier quality of life

The Health Improvement Program for Chronic Back Pain was developed with experts for the most up-to-date, medically sound, effective and efficient treatments. The program also relies on the best medical judgment of each member's primary care physician. The program team follows the individual treatment plan created by the doctor who knows you best - your personal doctor.

• To help you better manage your chronic back pain, reduce health problems and improve your quality of life.

• To achieve consistent, quality care by using nationally recognized clinical guidelines.

• To provide your doctor with confidential reports and opportunities to improve your care and treatment plans.

What does the Health Improvement Program for Chronic Back Pain do for members? You will receive educational and self-care tools at no additional cost. Program materials are carefully selected and delivered directly to you. In addition samples are provided to your doctor. You will receive this valuable support:

• Guidelines for Care Reminder Letter - A reminder of important self-care routines, tests, exams and doctor's appointments.
  
  
• Flu and Pneumonia Vaccine Reminder Letter - Mailed to you once a year when it's time to ask whether a flu and/or pneumonia vaccine is appropriate for you.



• Action Plan - Mailed to you to further empower you in self-care.
  
  
• Self-Care Goals Plan - A plan developed by you with help from the Health Improvement Program team to set personal goals for your progress.
  
  

• Educational Resources List and Educational Topics Sheets - Other educational resources, services and health information on a variety of issues relating to improved self-care and management of chronic back pain available to you through the Health Improvement Program team.



• Telephone Support - Convenient, toll-free access and support from a team of health care professionals led by nurses specializing in condition management. When you learn proper care for a condition like chronic back pain, you gain an important sense of control over your health and quality of life. You'll see how even simple lifestyle changes can reduce the risk of health complications.

Communication is key in all aspects of the Health Improvement Program. The program provides your doctor with a description of the materials sent to you.

Your doctor will also receive useful information and updates developed especially for health-care providers. The Health Improvement Program supports and assists your doctor; your doctor provides the treatment plan and sets the direction of your chronic back pain care.

Do you want to know more about the Health Improvement Program? Answers to the most Frequently Asked Questions are online.

To find out if the Health Improvement Program is available to you or your dependent family members, call the toll-free Health Improvement Program number: 1-866-816-5270.