Here is a list of questions frequently asked by Health Improvement Program members:

Benefits Questions:

Q:

Can the Health Improvement Program team answer my health coverage or benefit questions?

A:

No. Please call your health plan at the number printed on your member ID card for an explanation of your benefits or questions about your coverage.

Q:

If I participate, will my benefits be affected?

A:

No. Your participation is voluntary and will not affect your current coverage or eligibility.

Q:

Are there any hidden costs for me to participate?

A:

No. This service costs you nothing and is being offered as part of your employer’s benefits package.

Participation Questions:

Q:

Am I required to participate?

A:

No. The Health Improvement Program is strictly voluntary.

Q:

If I choose not to participate now, can I join later?

A:

Yes. As long as you are an eligible health plan member, you can join the program anytime.

Q:

If I start the program and don't like it, can I quit?

A:

Yes. You can quit the program at any time.

Q:

I am already healthy and have taken good care of my condition. Why should I join?

A:

By participating in the Health Improvement Program, you and your doctor will receive tools and information that can help you continue to maintain a healthy lifestyle. You may also receive newsletters, reminder letters for preventive exams and other informative mailings that you wouldn't otherwise get.

Confidentiality Questions:

Q:

Who sees my information if I participate in the program?

A:

If you choose to participate in the Health Improvement Program, your health plan and Healthways, Inc., the company administering the program, will have access to your information. Your doctor will also receive information you share with your health plan or Healthways during the time you are in the program.

Q:

Will my information be kept confidential?

A:

Yes. All information will be kept confidential by your health plan and Healthways. Your doctor may also receive information from your health plan or Healthways during the time you are in the program.

Q:

What if someone from my family or work calls and wants information about me?

A:

It is your health plan's and Healthways' policy not to discuss any information about members with anyone but the member and his or her doctor, unless member permission is obtained.

Physician Involvement Questions:

Q:

Does this program replace my doctor or mean I no longer have to see my doctor?

A:

No. The Health Improvement Program is an educational program only and in no way replaces the care you receive from your doctor. You should continue to see your doctor for your regular visits.

Q:

A:

No. You should call your doctor for any medical problems.